Switching from another platform
A Stripe account can be connected to one platform at a time. If yours is connected to another platform today, disconnect it there first — usually a minute's work, and nothing about your account, your customers or your payouts changes. Then come back here and link it to us.
Disconnect the other platform
- Sign in to the Stripe Dashboard with the account you want to switch.
- Open Apps in the left menu, then Overview. The page is titled Apps overview; open its Connect extensions tab (or Installed).
- Find the platform you are leaving. At the right end of its row is a small round button with a minus sign; hovering it shows Revoke access. Click it and confirm.
- Come back to this page and confirm below. You will be asked to allow the connection to us.
Stripe’s own instructions: how to disconnect a connected platform.
If that button is greyed out with a note that the application helps manage this account, the other platform opened the account for you and only they can release it — and Stripe may still not allow the move afterwards. Email us before going further and we’ll work it out with you.
Not on another platform after all? Back to linking your account.